Who is 13SICK?

13SICK, National Home Doctor Service is Australia’s most trusted network of after hours, home visiting doctors. Our role is to provide treatment of acute, episodic illness and injury to patients at home, when they urgently need to see a doctor, but their GP is closed. By providing this service, we are supporting the family GP by ensuring their patients have 24 hours access to quality primary care. We are also helping relieve pressure on hospital Emergency Departments, delivering sustainable cost savings for taxpayers and better outcomes for the community at large.

Our mission is to provide exceptional, accessible and sustainable healthcare services that: patients recommend to their family and friends; GPs select for their patients; our employees and Doctors are proud to deliver; and offer value to the healthcare system.

Our Values

   Logo for 'we make a difference'   

We make a difference:
We play a vital role within the Australian health care system by providing a service to patients that supports General Practice and alleviates pressure on hospital emergency departments. We provide timely, efficient and high quality care to some of the most vulnerable members of our community.

 Logo for 'we care for our patients'

We care:
It is our privilege to provide urgent medical care to our patients in the afterhours; in their homes, when they need us the most. We deeply care for our patients and our empathetic approach and the quality of care we provide are what truly sets us apart.

 Logo for 'we lead the way'

We lead the way: 
We embrace ideas, innovative thinking and emerging technology to forge a better future for how Australians access and experience medical care in the after-hours. We merge our talents with technology to benefit the Patient and our People

 Logo for we are stronger together'

We are stronger together:
We celebrate the diversity of our talents and expertise to achieve as one great team. Our approach to industry and partnerships is collaborative, with a focus on leveraging strengths to drive better outcomes for our patients and doctors.

 Logo for 'we are accountable'

We are accountable:
We hold ourselves accountable to the highest ethical, clinical and professional standards. We continue to raise the bar of excellence and take very seriously the responsibility bestowed upon us to care for patients when their GP is closed.