Frequently asked questions for aged care facilities
Which number should I call to book an after hours visit?
Please ring 13SICK, (that's 13 7425) from 4pm on weekdays, after 10am on Saturdays, and all day Sundays and gazetted Public Holidays.
How can I request information materials for my facility?
Click here to request information materials for your facility. Alternatively email a request to firstname.lastname@example.org. A 13SICK, National Home Doctor Service representative will promptly respond to your request.
What information is needed to book a call?
Prior to the call, have the following details ready for every patient that requires an after hours consultation:
- Contact phone number (note: the Doctor will call this number on arrival)
- Patient's name
- Patients date of birth
- Medicare number
- Patient's GP and Practice name
- Description of the location of the patient at your facility, including instructions on how to access the facility
- Details of the patient's illness
How are waiting times determined?
Once a call has been logged, an after hours doctor will be allocated to attend to the patient. Waiting times apply and will depend on the location, clinical urgency and call volume.
Why do I need to leave a return phone number?
A return telephone number is important so that the doctor can make contact prior to arrival to arrange access to the patient.
What should I do if the patient's condition changes?
Please call us on 13 7425 so that we can make alternative arrangements if necessary.
Can I book in more than one patient at a time?
Yes, you can book as many patients in as necessary. Please ensure you have their names, DOB, Medicare numbers, their GP's name and their symptoms handy.
Can the after hours Doctor see any additional patients that have not been booked in once they arrive?
Yes but we recommend that the patient is registered first.
Do you have a step by step guide on how to book an after hours visit available?
Yes, we have laminated cards available. We also have other materials such as magnet flyers, posters and fax booking pads. Click here to request information material for your facility.
Is your service just for aged care residents?
No, our service is available to anyone. If you, your colleagues or family members are unwell after hours and require urgent medical care, just call us on 13SICK (that's 13 7425).